bjliv's Privacy Policy

Introduction and Applicability

bjliv ("we", "our") is a trusted online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") describes how we collect, store, process, and protect your personal information when you use our website bjliv.cam and its related services ("Platform").

By using our Platform, you agree to the terms of this Privacy Policy. This Policy applies alongside our Terms and Conditions. If you do not agree with any part of this Policy, please refrain from using our services.

All our services are strictly for individuals aged 21 and above. We do not knowingly collect personal information from any minor.

Information We Collect

bjliv believes in maintaining a fair and transparent relationship with you. We collect only the information necessary to provide our services, ensure security, and meet legal obligations.

a) Information You Provide Directly

When you register on our Platform or use our services, you directly provide the following information:

• Full name and date of birth
• Email address
• Mobile number
• Address and nationality details
• Identity verification documents (copy of national ID card or passport)
• Financial transaction details (bKash, Nagad, Rocket, Upay account numbers or bank account information)

b) Automatically Collected Information

When you visit our Platform, our systems automatically collect certain technical information:

• IP address and device identification details
• Browser type and version
• Operating system information
• Page visit time, date, and duration
• Cookie and session data
• Referrer URL

c) Transaction and Gaming Activity Information

The following information is collected while you use our services:

• Deposit and withdrawal history
• Betting and gaming activity records
• Bonus and promotion usage details
• Customer support interaction history

Purpose of Using Your Information

bjliv uses the information it collects only for specific and legitimate purposes. The main purposes for which we use your information are described in detail below:

1. Account Management and Verification

We use your personal information to confirm your identity and keep your account secure. This information is essential for logging in and managing your account on the bjliv Platform.

2. Processing Financial Transactions

Your financial information is needed to complete deposits and withdrawals smoothly via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used to guarantee a minimum deposit and withdrawal of ৳500.

3. Providing Customer Support

Our 24/7 live chat support team may access your account and transaction information to provide you with the best assistance. This allows us to ensure fast and effective resolutions.

4. Ensuring Responsible Gaming

By monitoring your gaming activity, we uphold our responsible gaming policy and provide support when needed.

5. Meeting Legal and Regulatory Obligations

We retain your identity-related information to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.

6. Platform Improvement and Personalisation

By analysing your preferences and usage patterns, we improve the bjliv Platform experience and present content relevant to you.

Data Security Measures

bjliv places the highest importance on the security of your personal information. We adopt industry-standard technical and administrative measures to keep your information protected from unauthorised access, alteration, or damage.

Technical Security

• SSL Encryption: Our entire Platform is secured with SSL/TLS encryption, which encrypts all data transmitted between your browser and our servers.
• Firewall Protection: An advanced firewall system protects our servers from external attacks.
• Data Encryption: Sensitive information such as passwords and financial details is encrypted when stored.
• Regular Security Audits: Regular security assessments of our systems are conducted.
• Two-Factor Authentication: A two-factor authentication method is used to protect your account.

Administrative Security

• Strict access control policy — only authorised staff can access your information.
• Staff receive regular data protection training.
• A rapid response plan is in place for privacy breach incidents.
• Data protection agreements with third-party partners are mandatory.

Information Sharing and Disclosure

bjliv never sells or rents your personal information to third parties. However, we may need to share information in the following limited circumstances:

a) Service Provider Partners

To operate our Platform, we work with certain trusted third-party service providers, such as payment processing companies, game providers, and technology infrastructure providers. Only the information necessary for them to deliver their services is shared with these partners, and they are bound by strict confidentiality agreements.

b) Legal Obligations

If required by a court order, government directive, or applicable law, we may be compelled to disclose information to the relevant authorities. This includes anti-money laundering investigations and fraud investigations.

c) Security and Fraud Prevention

Information may be shared where necessary to protect the security of the Platform, prevent fraud, and address illegal activity.

d) Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such cases, we will notify you in advance.

Cookie Policy

Cookies and similar tracking technologies are used on the bjliv Platform. Cookies are small text files stored on your device that help us improve the quality of our services.

Types and Use of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security. Without them, the Platform will not function properly.
• Functionality Cookies: Used to remember your preferences, such as language settings.
• Analytics Cookies: Used to understand how our Platform is being used, helping us improve our services.
• Performance Cookies: Used to monitor the speed and performance of the Platform.

You can manage cookies from your browser settings. Please note that disabling cookies may limit some functionality of the Platform.

Your Rights

bjliv believes you should have full control over your own personal information. To that end, we provide you with the following rights:

1. Right to Access Information

You can find out at any time what information we have collected about you and how it is being used. Please contact our support team for this.

2. Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction.

3. Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information must be retained for a specified period to meet legal obligations.

4. Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly in the case of marketing communications.

5. Right to Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

To exercise any of the rights listed above, please contact our support team. We will respond to your request within 30 days.

Data Retention Period

bjliv retains your personal information only for as long as it is necessary or legally required.

• Account Information: Retained for a minimum of 5 years after account closure (as required by legal obligations).
• Financial Transaction Records: Retained for the period necessary to meet legal and regulatory requirements.
• Customer Support Communications: Retained for up to 2 years for the purpose of issue resolution and quality assurance.
• Log Files and Technical Data: Generally retained for 6 months to 1 year.
• Marketing Preferences: For as long as you are using the service or until you raise an objection.

After the specified retention period has passed, information is securely deleted or anonymised.

Protection of Minors

All services on bjliv are strictly for individuals aged 21 and above. We do not intentionally collect personal information from any minor.

We take age verification measures at the time of registration. If we become aware that a minor has registered on our Platform, we will immediately close the relevant account and delete the collected information.

If you become aware that a minor is using our Platform, please contact us.

Changes to the Policy

bjliv may update this Privacy Policy from time to time to keep pace with changes in its business operations and legal requirements.

If any significant change is made, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the Platform.
• The "Last Updated" date at the top of this page will change.

Continued use of the Platform after the updated policy is published will be taken as your agreement to the revised terms. We recommend you review this page from time to time.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us. Our team is always ready to answer all your questions.

We process any privacy-related requests within a maximum of 30 days. For complex matters, we will keep you informed about the progress of the process.